Cancellation policy

Effective Date: June 30, 2025
Last Updated: June 30, 2025

One-Time Orders

Before Shipping: You may cancel your order at no charge if it hasn't shipped yet. Contact us immediately at info@thefrozengarden.com or 219-286-3578.

After Shipping: Once your order has shipped, it cannot be cancelled or refunded. Please refer to our Return and Refund Policy for information about product quality issues only.

Subscription Orders

Cancellation: You may cancel your subscription at any time with no cancellation fees or penalties.

How to Cancel:

  • Online via your Subscription Customer Portal
  • Email us at info@thefrozengarden.com
  • Call or text us at 219-286-3578

Effective Date: Cancellations take effect with your next scheduled shipment. You will receive any shipments already processed before your cancellation request.

Important: Subscription orders are recurring charges authorized by you. Disputing legitimate subscription charges with your credit card company instead of cancelling through proper channels may result in service termination and collection efforts.

Modifications: You can also pause, skip, or modify your subscription instead of cancelling completely.

Processing Timeline

  • Email/Phone Requests: Processed within 1 business day
  • Last-Minute Changes: We'll do our best to accommodate requests, but changes may not be possible once orders enter our production schedule

Refunds for Cancelled Orders

  • One-Time Orders: Full refund if cancelled before shipping; no refunds once shipped
  • Subscription Orders: No refund for shipments already sent; future shipments will be cancelled
  • Processing Time: Refunds typically process within 3-5 business days (credit cards) or 5-10 business days (PayPal)

Authorization and Billing

Subscription Authorization: By signing up for a subscription, you authorize Frozen Garden to charge your payment method on a recurring basis for each shipment until you cancel through the proper channels outlined above.

Billing Disputes: If you have billing questions or concerns, contact us directly before disputing charges with your payment provider. We're committed to resolving any issues quickly and fairly.

Unauthorized Chargebacks: Initiating chargebacks for legitimate subscription deliveries instead of following our cancellation process may result in:

  • Immediate account termination
  • Collection efforts for unpaid balances
  • Inability to place future orders

Contact Us

To cancel or modify your order:

Frozen Garden, LLC
Email: info@thefrozengarden.com
Phone/Text: 219-286-3578
Business Hours: Monday - Friday, 9:00 AM - 4:00 PM Central Time

We believe in flexibility and customer satisfaction. If you need to make changes to your order, just reach out to our real customer service team.