FAQs
WHEN WILL I RECEIVE MY SHIPMENT?
Due to the logistics of shipping frozen and ensuring your Frozen Garden goods arrive in a timely (and frozen) manner on your doorstep, we are only able to ship orders out on Mondays, Tuesdays and Wednesdays (Zone 1 & 2 also ship on Thursdays if Saturday delivery is available). All orders placed by 11:59pm EST the night before will ship out on the following Monday, Tuesday or Wednesday, with the exception of major holidays and/or weather forecasts that may result in delays during transit.
Find your location on the map below to determine how long your package will be in transit once shipped:
HOW MUCH DOES SHIPPING COST?
Due to the logistics and cost of shipping frozen items, there is a minimum order amount of $35. We offer FREE SHIPPING on orders of $150 or more. For orders under $150, there is a flat rate shipping fee based on your location on the map below.
Zone 1: $9.99 · Zone 2: $12.99 · Zone 3: $14.99 · Zone 4: $18.99
DO YOU SHIP TO MY LOCATION?
We ship to all locations within the Lower 48 states with a minimum order amount of $35.
HOW ARE THE ITEMS KEPT FROZEN DURING SHIPMENT?
All of our shipments contain an insulated liner and enough dry ice to maintain a frozen environment for the duration of transit. However, due to unknown conditions that may arise during transit, it is best to bring the package inside and transfer the products to your freezer as soon as you receive the shipment.
We are committed to using environmentally conscious and sustainable shipping methods. That’s why we use insulated liners that are made from plants (corn starch). You may remove and recycle the plastic wrapping and then dispose of the liner material in your garbage bin. The inner liner material will break down and compost over time. The cardboard box is 100% curbside recyclable.
Dry ice is the solid form of carbon dioxide. Dry ice is made from reclaimed CO2 and dissipates back into CO2 over time making it "carbon-neutral." To safely dispose of the dry ice, use a towel, oven mitts or gloves to remove the dry ice from the box and place the dry ice package outside in a trash container. Keep away from pets and children. Do not open and touch the dry ice with your bare hands as it may cause burns similar to frostbite from the extreme cold. The dry ice will dissipate back into CO2 in a few hours.
We are committed to using environmentally conscious and sustainable shipping methods. That’s why we use insulated liners that are made from plants (corn starch). You may remove and recycle the plastic wrapping and then dispose of the liner material in your garbage bin. The inner liner material will break down and compost over time. The cardboard box is 100% curbside recyclable.
Dry ice is the solid form of carbon dioxide. Dry ice is made from reclaimed CO2 and dissipates back into CO2 over time making it "carbon-neutral." To safely dispose of the dry ice, use a towel, oven mitts or gloves to remove the dry ice from the box and place the dry ice package outside in a trash container. Keep away from pets and children. Do not open and touch the dry ice with your bare hands as it may cause burns similar to frostbite from the extreme cold. The dry ice will dissipate back into CO2 in a few hours.
DO I HAVE TO SIGN UP FOR A SUBSCRIPTION TO PLACE AN ORDER?
No, not at all! All orders default to a one-time order. Perfect for ordering what you want, when you want. Also a great healthy gift basket idea for the food lover in your life!
For those looking for the convenience of not having to place reorders, we offer a Subscribe & Save option. Select the SUBSCRIBE & SAVE 5% option in the cart to save 5% and receive a FREE GIFT in every order.
For those looking for the convenience of not having to place reorders, we offer a Subscribe & Save option. Select the SUBSCRIBE & SAVE 5% option in the cart to save 5% and receive a FREE GIFT in every order.
HOW DOES SUBSCRIBE & SAVE WORK?
All orders default to a one-time order. If looking to have your Frozen Garden goodies sent automatically at regular intervals, you can select the Subscribe & Save option in the cart. When selecting Subscribe & Save, you can select for your shipments to be sent anywhere from every week to every 12 weeks.
Once you've placed your initial Subscribe & Save order, you can change your recurring frequency or skip orders at any time by logging into your account and clicking Manage Subscriptions.
To cancel your Subscription, go to the Manage Subscription tab in your Account. Click View Details on the subscription you want to cancel and then select Cancel Subscription and follow the instructions on the screen.
Once you've placed your initial Subscribe & Save order, you can change your recurring frequency or skip orders at any time by logging into your account and clicking Manage Subscriptions.
To cancel your Subscription, go to the Manage Subscription tab in your Account. Click View Details on the subscription you want to cancel and then select Cancel Subscription and follow the instructions on the screen.
HOW DO I ADD NEW FLAVORS AND PRODUCTS INTO MY SUBSCRIPTION?
Make sure you are signed into your account that has an active Subscription. Go to the product page for the product you want to add to your Subscription order and click the Add to Existing Subscription button.
You can change quantities and remove flavors in your existing Subscription by going to your Account and clicking Manage Subscription.
You can change quantities and remove flavors in your existing Subscription by going to your Account and clicking Manage Subscription.
ARE FROZEN GARDEN PRODUCTS ORGANIC?
All of our products are non-GMO and we follow the Environmental Working Group’s Dirty Dozen™ when it comes to organic. Any item that is on the Dirty Dozen™ list of highest pesticides levels, we source either commercial certified organic or it's grown by one of our small local farmers without the use of synthetic pesticides or fertilizers. This includes items such as spinach, kale, apples, grapes, strawberries, pears and more. Items that are not on the Dirty Dozen™ list, such as bananas and avocados, we source those conventionally.
HOW LONG WILL THE PRODUCTS LAST IN MY FREEZER?
Frozen Garden products will last indefinitely when properly stored in your freezer. But for maximum quality, we suggest you consume the them before the “Best By” date on the back of the package (typically 9+ months from date of purchase). It’s important to keep your products frozen until ready to blend or consume. It is NOT recommended to thaw any of our products prior to blending or consuming.