FAQs
WHEN WILL I RECEIVE MY SHIPMENT?
Due to the logistics of shipping frozen and ensuring your Smoothies and Fusions arrive in a timely (and frozen) manner on your doorstep, we are only able to ship orders out on Mondays, Tuesdays and Wednesdays. All orders placed by 11:59pm EST the night before will ship out on the following Monday, Tuesday or Wednesday.
HOLIDAY SHIPPING SCHEDULE: Due to the holidays and the timing required to ship frozen products, our Holiday Shipping Schedule is below:
Christmas Week:
12/20 - Last day Zone 3/4 orders will ship.
12/21 - Last day Zone 2 orders will ship.
12/22 - Last day Zone 1 orders will ship.
New Years Week:
12/27 - Last day Zone 3/4 orders will ship.
12/28 - Last day Zone 2 orders will ship.
12/29 - Last day Zone 1 orders will ship.
01/03/22 - Normal shipping schedule resumes.
* Please have all orders in by noon CST on the last day for your Zone to ensure your order ships that day. There may be some locations within each Zone where shipments will go out after the deadline depending on UPS times in transit for specific locations.
COVID-19 UPDATE: Due to the precautions we have put in place to keep our products safe and our employees healthy, your order may be shipped a day or two later than scheduled. If you have any questions, please email us at info@thefrozengarden.com.
Find your location on the map below to determine how long your package will be in transit once shipped:
HOW MUCH DOES SHIPPING COST?
Due to the logistics and cost of shipping frozen items, there is a minimum order amount of $35. We offer FREE SHIPPING on orders of $150 or more. For orders under $150, there is a flat rate shipping fee based on your location on the map below.
Zone 1: $9.99 · Zone 2: $12.99 · Zone 3: $14.99 · Zone 4: $18.99
DO YOU SHIP TO MY LOCATION?
HOW ARE THE ITEMS KEPT FROZEN DURING SHIPMENT?
We are committed to using environmentally conscious and sustainable shipping methods. That’s why we use insulated liners that are made from plants (corn starch) and minerals (dirt and rocks). You may remove and recycle the plastic wrapping and then dispose of the liner material in your garbage bin. The inner liner material will break down and compost over time. The cardboard box is 100% curbside recyclable.
Dry ice is the solid form of carbon dioxide. Dry ice is made from reclaimed CO2 and dissipates back into CO2 over time making it "carbon-neutral." To safely dispose of the dry ice, use a towel, oven mitts or gloves to remove the dry ice from the box and place the dry ice package outside in a trash container. Keep away from pets and children. Do not open and touch the dry ice with your bare hands as it may cause burns similar to frostbite from the extreme cold. The dry ice will dissipate back into CO2 in a few hours.
DO I HAVE TO SIGN UP FOR A SUBCRIPTION TO PLACE AN ORDER?
HOW DOES AUTOSHIP & SAVE WORK?
Once you've placed your initial Autoship & Save order, you can change your recurring frequency or skip orders at any time by logging into your account and clicking Manage Subscriptions.
To cancel your Autoship & Save, go to the Manage Subscription tab in your Account. Click View Details on the subscription you want to cancel and then select Cancel Subscription and follow the instructions on the screen.
HOW DO I ADD NEW FLAVORS AND PRODUCTS INTO MY AUTOSHIP & SAVE?
You can change quantities and remove flavors in your existing subscription by going to your Account and clicking Manage Subscription.
ARE FROZEN GARDEN SMOOTHIES AND FUSIONS ORGANIC?
HOW MUCH DOES EACH SMOOTHIE PACK MAKE?
Depending on personal preference, you can increase or decrease the amount of liquid. Using more liquid than recommended will create a thinner, milder tasting smoothie. Using less liquid will create a thicker, more robust tasting smoothie.