With so many food recalls in the news lately, many people are wondering about the safety of the food they're eating. We know that our customers trust us to provide them with safe, healthy food, and we take that responsibility seriously. We're committed to being transparent about all aspects of our manufacturing and food safety processes.
FDA Registered Facility
We are a small FDA-registered manufacturing facility located in Valparaiso, Indiana. Yes, we make all of our products ourselves and do not use a third-party copacker. In addition to the FDA, we are also inspected regularly by the Indiana State Department of Health.
From washing and chopping fresh ingredients to hand packing all of our products. We control and oversee every step to ensure safety and quality to prevent food-borne illnesses. Why? Because our number one goal is to provide a high-quality product that's safe to eat.
Food Safety Plan
Our production facility operates under a comprehensive food safety plan that complies with FDA and Indiana State Department of Health regulations. There are checks and balances applied at each stage of production to ensure food safety practices are followed and adhered to. Employees are encouraged to "see something, say something" and stop the production process at any time if they see an issue.
To ensure that our employees are able to work safely and prevent contamination, we have a comprehensive food safety training program. This program covers best practices for handling food, including proper hygiene and sanitation procedures. It also covers how to identify and report potential hazards. All of our employees must complete this training before they can start working at Frozen Garden.
We have supervisors who are GMP (Good Manufacturing Practices), PCQI (Preventive Controls Qualified Individual) and HACCP (Hazard Analysis Critical Control Point) trained and certified. Not familiar with all of these acronyms? Take our word for it, they are some serious food safety trainings and processes!
We take food safety seriously and we are committed to ensuring that our employees are properly trained and equipped to work safely. By implementing this comprehensive training program, we can help protect our workers and ensure that the food we produce is safe for our customers.
Supplier Verification Program
We know safe food starts at the source. That's why we have a comprehensive Supplier Verification Program to ensure all of our suppliers meet our high food safety standards. After passing an initial verification process, we audit our suppliers on an annual basis to ensure they are maintaining their food safety programs and protocols.
When not utilizing produce from one of our small local farmers, we work with long-standing distributors who help us source the highest quality ingredients. So while we may be a small business, we have some heavy hitters on our supplier team with decades of experience.
In the event that one of our suppliers issues a recall or if we need to issue a recall, we have a comprehensive recall plan in place to quickly notify our customers. This involves detailed lot tracing from the source of the ingredient all the way to the customers the final product was delivered to. While recalls are never ideal, we understand and accept that a recall may need to happen to keep our customers safe and we will not hesitate to issue a recall.
Our goal is to notify our customers within 24 hours of a recall. Whether you were affected by the recall or not, we will be open and transparent with every customer of Frozen Garden. Your safety is of the utmost importance and will always take precedence over any financial impact.